Saturday, July 26, 2008
If your iPhone doesn't sync with your PowerBook G4.
So, you plugged your iPhone (or an iPod, for that matter) into your Mac. Your Mac doesn't see it. What to do? It might sound stupid, but I found that simply changing an USB port you plug a cable into might alleviate the problem.
Tuesday, July 22, 2008
Apple's Remote App Doesn't Know It's an iPhone Application.

Apple has a truly great iPhone and iPod Touch application called Remote. This application is a definitive answer for my search of a good iTunes remote control.
Remote literally puts your entire iTunes library into the palm of your hand. You can browse your songs, shuffle, control the volume, see the artwork. Remote app works seemlesly.
It doesn't seem to be aware though of it being a primiraly an iPhone application.
Let me explain. You know how in the Apple iPhone TV commercials there is a hand that browses for the seafood restaraunt, or a hand that discovers that the new sales contact info was freshly pushed to the iPhones contact list, or the hand that is scrolling through the New York Times web page? Then a call comes through from the hand's only real friend - Johnny Appleseed. And the Pirates of the Carribian pauses, and the Fiest 1234 is on a pause as well. You remember those commercials.
Anyway, when you are using the Remote application on your iPhone and the phone rings the music plays on. It doesn't pause. It takes you a few seconds after you answer to slide to unlock, enter the passcode, relaunch the remote app and finally pause the playback so you are able to speak to and hear the other party. I see it as a minor usability issue, which, however, goes against the concept of the iPhone as an Apple device.
Labels:
Apple,
iPhone,
iTunes,
Usability,
user experience
Sunday, July 20, 2008
Your portable GPS can be used to create a historical traffic conditions database.
If you are not familiar with a Dash Express GPS, please read about it here. It is truly an innovative product. I am not going however to advertise this product, however awesome it might be, in my post but rather talk about something it made me think of.
Dash Express has an amazing capacity of using a real or near real time traffic data from each individual device which is being redistributed to all other dash devices using a wireless network. When there is no Wi-Fi or wireless network that the device can use it falls back to the preloaded historical traffic info (which, Dash Express People say, is in 15 minutes chunks). So, even the lack of the real time traffic data does not prevent this device from creating a somewhat useful route, better than your run of the mill GPS portable. In a sense, it is an indirect way of knowing "shortcuts", which streets and which roads are faster, which have fewer lights etc, etc.
As far as I know non of the big name players on the personal GPS market use the historical traffic info in their products. Yes, I am aware of the XM Nav Traffic on the Garmin and Pioneer units, as well as OTA traffic broadcast on Garmin, Sony, TomTom etc, etc. Which is nice, but it does not cover surface street, and only works in the major metro areas.
I am not sure that any of those companies use an extra info layer of the historical traffic data in their devices.
How would, let's say, a Garmin device acquire such a data? I guess they could license it from someone, but I am not aware of any companies that posses such a database. I am sure that the Dash Express people do, but I can bet that they are not interested in selling it any time soon.
It is simple, they should just use their own devices to collect such data. I know, I know, non of the Garmin units have a wireless modem built in yet. But, most of the GPS units log your track - a location you were in, the speed you were travelling with, the exact time and date and such. If this is not a historical data info, then I do not know what is. Furthermore, most of the portable GPS devices can be synced with a desktop or a laptop via USB. I connect my own GPS to my PC about once a week for a few different purposes. I will agree that a track log from any single device is worthless in this aspect to anyone than, maybe, your wife or yourself, but the data from many devices compiled over time will become statistically complete. It may be then used - it may be incorporated in the routing algorithms and become an extra data layer on the device maps.
I think it is a good concept. Guess I should patent it. What do you think?
Dash Express has an amazing capacity of using a real or near real time traffic data from each individual device which is being redistributed to all other dash devices using a wireless network. When there is no Wi-Fi or wireless network that the device can use it falls back to the preloaded historical traffic info (which, Dash Express People say, is in 15 minutes chunks). So, even the lack of the real time traffic data does not prevent this device from creating a somewhat useful route, better than your run of the mill GPS portable. In a sense, it is an indirect way of knowing "shortcuts", which streets and which roads are faster, which have fewer lights etc, etc.
As far as I know non of the big name players on the personal GPS market use the historical traffic info in their products. Yes, I am aware of the XM Nav Traffic on the Garmin and Pioneer units, as well as OTA traffic broadcast on Garmin, Sony, TomTom etc, etc. Which is nice, but it does not cover surface street, and only works in the major metro areas.
I am not sure that any of those companies use an extra info layer of the historical traffic data in their devices.
How would, let's say, a Garmin device acquire such a data? I guess they could license it from someone, but I am not aware of any companies that posses such a database. I am sure that the Dash Express people do, but I can bet that they are not interested in selling it any time soon.
It is simple, they should just use their own devices to collect such data. I know, I know, non of the Garmin units have a wireless modem built in yet. But, most of the GPS units log your track - a location you were in, the speed you were travelling with, the exact time and date and such. If this is not a historical data info, then I do not know what is. Furthermore, most of the portable GPS devices can be synced with a desktop or a laptop via USB. I connect my own GPS to my PC about once a week for a few different purposes. I will agree that a track log from any single device is worthless in this aspect to anyone than, maybe, your wife or yourself, but the data from many devices compiled over time will become statistically complete. It may be then used - it may be incorporated in the routing algorithms and become an extra data layer on the device maps.
I think it is a good concept. Guess I should patent it. What do you think?
Labels:
Dash Express,
Garmin,
GPS,
navigation,
TomTom,
traffic,
user experience
Tuesday, July 15, 2008
Colorimeter measurement supports a claim of the iPhone yellow screen fix with the 5A347 release.
There were reports regarding the iPhone 3G screen being too yellow.
It looked absolutely fine on the iPhone I got.
Later still many have claimed [AppleInsider] that the restore to the 5A347 release from 5A345 "fixes" the "problem".
So, I used my trusty Gretag Macbeth i1 spectrometer to see for myself.
First I would measure the white and gray fields on the iPhone with 5A345 set at the medium brightness with the auto brightness adjustment disabled, then I performed the restore to the 5A347, using the iTunes and repeated the measurements under the same conditions.
To begin with the original measurement showed the white point set to 5500K, which is awesome, and as many of you know is a standard for the many industries as far as the color management is concerned. CRI of 75 with white point brightness of 246 lux.
After the software restore the numbers were as such: 5755K, CRI = 74 and the brightness of the wight point at 241 lux.
For those of you unfamiliar with the color temperature concept, 5500K is yellower then 5755K.
The color curve showed no change in the blue part of the spectrum but some (very minimal) tweaking in the green and red, significantly more so in the green. This goes well with the whole change in the yellowishness theory.
So here you go, real, hardware measured data.
Subjectively though, I could not see any difference and I found the color rendition to be perfect on the original release anyway.
Measurement methodology was such: two measurements (averaged) for each brightness, 8 measurements total, with a calibration of the eye-one colorimeter after each sampling.
Questions? Comments?
It looked absolutely fine on the iPhone I got.
Later still many have claimed [AppleInsider] that the restore to the 5A347 release from 5A345 "fixes" the "problem".
So, I used my trusty Gretag Macbeth i1 spectrometer to see for myself.
First I would measure the white and gray fields on the iPhone with 5A345 set at the medium brightness with the auto brightness adjustment disabled, then I performed the restore to the 5A347, using the iTunes and repeated the measurements under the same conditions.
To begin with the original measurement showed the white point set to 5500K
After the software restore the numbers were as such: 5755K, CRI = 74 and the brightness of the wight point at 241 lux.
For those of you unfamiliar with the color temperature concept, 5500K is yellower then 5755K.
The color curve showed no change in the blue part of the spectrum but some (very minimal) tweaking in the green and red, significantly more so in the green. This goes well with the whole change in the yellowishness theory.
So here you go, real, hardware measured data.
Subjectively though, I could not see any difference and I found the color rendition to be perfect on the original release anyway.
Measurement methodology was such: two measurements (averaged) for each brightness, 8 measurements total, with a calibration of the eye-one colorimeter after each sampling.
Questions? Comments?
Labels:
3G,
color,
colour,
iPhone,
user experience
Sunday, July 13, 2008
A 45 minutes iPhone 3G activation wait three days after the launch
It has been three days since the launch of the iPhone 3G.
As all of you know on Friday there were technical issues with the iTunes store which is used for the iPhone de-bricking and the activation.
Even though the issue with the iTunes seem to be resolves the activation still takes up to a 45 minutes per phone at the Walnut Creek, Ca Apple store. According to the store employees the issue is with the AT&T populating the activation info way too slowly. Interestingly enough, the number transfer procedure from a different carrier is faster then the upgrade for the existing AT&T customers.
From the words of the Apple store employees they are able to process 25-30 activations an hour in comparison with the up to 700 transactions last year, during the launch of the iPhone 2G.
Labels:
Apple,
ATT,
customer service,
iPhone,
retail,
user experience
Monday, June 30, 2008
Netflix! She is keeping it!
So!
We spoke they listened!
Netflix is keeping the profile feature!
Labels:
customer service,
Netflix,
user experience
Hunter Fan Thermostat has a problem! It cannot operate fan properly.
So here is a letter I wrote to the good people at Hunter Fan
Hello. There is a software bug in the thermostat 44860.
According to the retail packaging and the owners manual it is possible to run the fan in the program mode - i.e. the fan will run according to the fan mode that has been selected during the Creation of the custom program (p.43, item 11 of 44002-01 r060607).
In reality, thermostat will not run the fan according to the program. The REFRESH mode, even when selected as the fan mode in the custom program will not ran.
As the ability to use custom fan modes in the thermostat program was purchasing decision factor for me, I was hoping to resolve this issue by calling the technical support. Not so, unfortunately. I was told that the technical writer made the mistake,and that mistake was carried over to the packaging design. I find it hard to believe. As I understand, technical writers use the specifications to create the manual, and so do the software engineers who design the software for the thermostat. It is not like the see it in the dream the night before.
If it was in fact a mistake on the side of the technical writer, why is it even possible {!} to choose REFRESH mode for the fan in the CUSTOM PROGRAM? Obviously it is a software/firmware mistake and from the looks of it, is fixable by literally one line of code.
Alright, let's assume for a moment that it was indeed a mistake on the side of the technical writer (which we already know is simply not true). Does it mean that you don't have quality control? Does it mean that no one is actually responsible for anything in your company? Does it give the right to the tech support to be passive-aggressive on the phone?
Now, I would believe that we are dealing with something unfix able from the software point of view if you were still using mechanical parts mechanically linking the bi-metal to the relay switch, but no - it is actually digital, there is a code involved. When the thermostat starts the fan, or the compressor, when it stops them I hear a click: a command has been send to a switch. Is it really that difficult to put in a line of a code, that would send such a command to a fan switch when the thermostat is in the program mode and the fan is programed to run in the refresh mode? Well, according to your lead designer it is absolutely impossible (from the words of the tech-support person, who supposedly talked to him and relayed all of my concerns to him in just 3 minutes while I was on the second hold). It seems to me it is time for you to either replace tech support personnel, or maybe even your leading designer for you thermostat division with someone a bit more competent. I heard China has plenty of talented engineers. After all, you already manufacture your products in China, shouldn't be much of an adjustment to outsource the Research and Design to the Peoples Republic as well.
I guess it is very naive of me to expect the product to perform the way it suppose to perform. I guess it is not an American way.
Apparently, two biggest fans right now are John and James Hunter. They must be going 1000 rpm in their graves from the shame of what a disgrace of a company their family business has become.
Labels:
customer service,
fan,
hunter,
quality control,
software,
user experience
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