Sprint PCS Will Not Produce Any Evidence of Contract, Charges Early Termination Fee
So, I got myself an iPhone. Really nice little gadget, plus the reception I get on the AT&T network is so much better everywhere I normally use my cellphone: home, at work, etc. etc. This post is however is not about the iPhone.
Unlike some people I had no problem activating my new iPhone, it worked smoothly and my number of 6 years transferred flawlessly from Sprint PCS network to AT&T network. Here I were, happily enjoying my newly found connectivity until I received a final bill from Sprint PCS with a promise to charge my checking account to the amount of 150 American dollars as an early termination fee.
I have had my phone with Sprint for over two years, and I do not recall changing my plan but I might have done so.
I decided to call them and after a 15 minutes wait I was talking to a guy who told me that supposedly I have changed my plan with them in the December of 2006 and it was then that I have signed a new two year contract agreement with them.
I replied that I do not recall any such thing and that I were not able to access my account info or any of the previous statements on the Sprint web site, and that I would like to have a copy of that contract agreement with my signature sent to me for my records.
The guy on the other end of the line answered that it is not possible, because the don't do that.
I was surprised and I asked him how can I believe that I have actually signed a contract, if they cannot provide me with a copy of one.
His reply was: but we sent you one in the billing statement you received after you have authorized the change.
me Then you would have no trouble sending it again?
him No, sir, no we cannot do that.
me Why?
him Because you changed your plan over the phone?
me Have I?
him Yes, I have a record of it here.
me But you just told me you sent me a copy of a contract with signature. How was it possible if it was a verbal agreement?
him I am sorry I made a mistake.
me So, you do not have any proof?
him You could go to a local Sprint PCS store, they will be able to make a print out for you.
me A print out of what?
him Of an agreement.
me I am not going anywhere, if they can give it to me, you can send it to me.
him No, I cannot do it, sir.
After that I just told him that I am not going to pay anything to them until they will be able to produce a hard copy proving that I have actually signed anything at all.
I am also going to send them a letter protesting a charge. I have already stopped all and any charges to my checking account from the Sprint PCS.
Disclaimer: the dialog posted is not an accurate transcript of the conversation. It is only to the best of my recollection. I am in no way affiliated with either AT&T nor Apple Inc.
Unlike some people I had no problem activating my new iPhone, it worked smoothly and my number of 6 years transferred flawlessly from Sprint PCS network to AT&T network. Here I were, happily enjoying my newly found connectivity until I received a final bill from Sprint PCS with a promise to charge my checking account to the amount of 150 American dollars as an early termination fee.
I have had my phone with Sprint for over two years, and I do not recall changing my plan but I might have done so.
I decided to call them and after a 15 minutes wait I was talking to a guy who told me that supposedly I have changed my plan with them in the December of 2006 and it was then that I have signed a new two year contract agreement with them.
I replied that I do not recall any such thing and that I were not able to access my account info or any of the previous statements on the Sprint web site, and that I would like to have a copy of that contract agreement with my signature sent to me for my records.
The guy on the other end of the line answered that it is not possible, because the don't do that.
I was surprised and I asked him how can I believe that I have actually signed a contract, if they cannot provide me with a copy of one.
His reply was: but we sent you one in the billing statement you received after you have authorized the change.
me Then you would have no trouble sending it again?
him No, sir, no we cannot do that.
me Why?
him Because you changed your plan over the phone?
me Have I?
him Yes, I have a record of it here.
me But you just told me you sent me a copy of a contract with signature. How was it possible if it was a verbal agreement?
him I am sorry I made a mistake.
me So, you do not have any proof?
him You could go to a local Sprint PCS store, they will be able to make a print out for you.
me A print out of what?
him Of an agreement.
me I am not going anywhere, if they can give it to me, you can send it to me.
him No, I cannot do it, sir.
After that I just told him that I am not going to pay anything to them until they will be able to produce a hard copy proving that I have actually signed anything at all.
I am also going to send them a letter protesting a charge. I have already stopped all and any charges to my checking account from the Sprint PCS.
Disclaimer: the dialog posted is not an accurate transcript of the conversation. It is only to the best of my recollection. I am in no way affiliated with either AT&T nor Apple Inc.
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